Dedicated Call-Centre
We offer comprehensive HIPAA-compliant call center services from India to support various activities related to medico, clinical trial research, and patient support programs. With a strong focus on patient privacy, data security, and regulatory compliance, our call center serves as a reliable and efficient solution for your pharma-related needs. Here are the key services we provide:
Patient Support Programs:
- Our call center serves as a dedicated point of contact for patients participating in patient support programs. We provide personalized assistance, answer inquiries, and offer guidance on medication adherence, treatment protocols, program enrollment, and eligibility criteria.
Drug Distribution Support:
- We offer comprehensive support for drug distribution programs, including prescription fulfillment, delivery tracking, and medication management. Our call center team assists patients with inquiries related to prescription refills, dosage instructions, potential side effects, drug interactions, and any other medication-related concerns.
Clinical Trial Participant Support:
- For clinical trial research agencies, we provide call center support to assist with participant recruitment, enrollment, ongoing engagement, and retention. Our team helps potential participants navigate through trial information, provides clarifications, ensures proper documentation, and assists with consent management.
Medical Information Helpline:
- We operate a dedicated helpline to address medical inquiries from patients, healthcare providers, and other stakeholders. Our knowledgeable agents, trained in medical terminology and privacy protocols, offer accurate and reliable information on diseases, treatment options, medication queries, and general medical guidance.
Adverse Event Reporting:
- Our call center team is experienced in handling adverse event reporting for clinical trials and pharmacovigilance programs. We follow strict protocols to gather relevant information, ensure data accuracy, and promptly report adverse events to the appropriate regulatory authorities.
Appointment Scheduling and Reminders:
- We offer appointment scheduling and reminder services, helping patients manage their healthcare appointments efficiently. Our agents coordinate with patients, healthcare providers, and clinics to ensure seamless scheduling, rescheduling, cancellation, and timely reminders to reduce no-show rates and enhance patient adherence.
Product Information and Customer Support:
- For pharmaceutical companies, we provide call center support to address inquiries related to product information, usage guidelines, potential side effects, adverse reactions, and any other customer concerns. Our team ensures accurate and up-to-date information is provided, enhancing customer satisfaction and brand loyalty.
Disease Awareness Campaigns:
- We assist in conducting disease awareness campaigns through our call center services. Our agents are trained to educate patients and the public about specific diseases, their symptoms, risk factors, preventive measures, available treatment options, and clinical trial opportunities.
Clinical Trial Hotline:
- We offer a dedicated hotline for clinical trial participants, providing support and guidance throughout their participation in the study. Our agents address queries, provide updates on trial progress, assist with travel arrangements, and ensure a smooth experience for participants.
Prescription Refill Assistance:
- Our call center provides support for prescription refills, assisting patients with ordering medications, coordinating with pharmacies, and ensuring timely delivery. We help patients navigate through refill processes, address insurance coverage questions, and offer guidance on medication adherence.
Remote Patient Monitoring:
- We offer remote patient monitoring support through our call center services. Our trained agents assist patients in using medical devices, provide instructions for data recording, troubleshoot technical issues, and relay information to healthcare providers for monitoring and management.
Healthcare Surveys and Feedback:
- Our call center conducts healthcare surveys and collects patient feedback to assess satisfaction, identify areas for improvement, and measure patient experience. We administer surveys via phone calls and gather valuable insights to enhance healthcare services.
At Rayinsignia, we understand the criticality of maintaining patient confidentiality, data security, and regulatory compliance in healthcare-related call center services. Our HIPAA-compliant call center in India is equipped to provide exceptional support for a wide range of pharma-related activities. Contact us today to discuss your specific requirements and leverage our expertise in delivering reliable, compliant, and patient-centric call center solutions.
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Brand Strategy and Campaign Development
At Ray-Insignia, we specialize in brand strategy and campaign development, helping brands and companies establish a strong market presence and create meaningful connections with their target audience. Our expert team of strategists and creatives work closely with clients to develop comprehensive brand strategies and impactful campaigns that drive results.
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Buzzing across Social Media
Whether is planning and preparing calendars, developing relevant and resonating content, keeping a track of traction, or just posting funny memes all day – our social media team aces it all. Our expertise lies in managing your brand across all social platforms effectively – and help you enhance your reach in the digital world.
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2D / 3D Video Development
Our Video Editing Studio has team of people who help our clients to build AR, VR, 2D, 3D videos with the help of our in-house creative team
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Search Engine Optimization
Our Team of experts could generate content for your business to reach audience by building organic traffic on your website
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Acing SEM Services
We have Google Certified Professional who can help you reach your traget audience with better ROI for online marketing strategy
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Website Development
Engage your website visitors with desired outcomes through our website development services with the help of technologies like .Net Core, PHP, Laravel, WordPress, React, etc.
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Social Media Marketing
Reach your audience across Facebook, Twitter, Instagram, LinkedIn, Pinterest, and YouTube, among other social media platforms with our SMM Service.
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Creatives & Branding
Design your marketing collaterals / advertisement that are both professional looking and aesthetically pleasing.
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Elevating User Experiences
Our expert design, creative, and technical teams produce cutting-edge collaborative concepts that build seamless customer journeys and deliver best-in-class experiences.
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Crafting Creative Communication
Taping and navigating your communications landscape, honing marketing collaterals, and identifying an ideal ecosystem for your message are – what we excel at. Reach out to our dedicated team of creative directors, copywriters, graphic designers, sketch artists, and package craftsmen – to give your brand communication the creative upliftment if deserves
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Upgrading Email Marketing
Are you leveraging the potential of email marketing in your business? Fuel your brand’s growth the maximize the potential of this untapped medium – with the support of the best click-through rates, dynamic content, and refined designs with
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Synergizing SEO Marketing
Starting a new website and want to ramp up business quickly? With every company having its own unique set of strategy and targets, our in-house team’s adept at hitting the bull’s eye with tailor-made SEO services & one keyword a
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Acing SEM Services
Maximize the reach of your brand communication courtesy of the vast expertise of our search marketing services. Put our experience into use to convert your marketing objectives into success stories via the application of proven ad management strategies
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Weaving World-class Web Development
Looking to keep up with the pace of innovation in web development? We offer an array of ahead-of-their-time and user-friendly web services across several technologies and frameworks depending on your business requirement.
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Mobilizing Brand Applications
We have got mobile solutions to make your business a success story. Every app we develop is in collaboration with your understanding of your business and our expertise in creating best-in-class mobile-friendly user experiences. From ideation to execution to expansion – we are just a tap away.
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Unlocking the Power of Video
We create motion pictures that make your brand stand out – helping you scale up their visibility in the market and the public imagination. Our creative forces comprise – scriptwriters, producers, videographers, editors, 2D and 3D animators, AR/VR technologists, VO artistes – basically, storytellers!
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One-stop Shop for Manuscripts
Are you a doctor or a healthcare author looking to plan and draft your manuscript for research papers?
Count on our team of expert writers to help you create, translate, and transcribe content that is error-free and is fit to be published in reputed journals.
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Accredited Programs from Societies/Universities
Learning has no boundaries! We have partnered with several international universities, societies, and communities – through which we can facilitate your enrolment for credible and accredited educational courses.
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Comprehensive Clinical Research
Need an integrated clinical research service provide? Look no further than Insignia Communications, our affiliate based in India, which comprises a dedicated team of CRCs, CRAs, bio-statisticians, and doctors to conduct Phase III and Phase IV clinical research.
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End-to-end Medical Communication
Scientific communication is at the core of everything we do in for the healthcare industry. We have the experience and the expertise, in the form of a solid team of doctors and medical writers, to assist you in creating impactful, evidence-based medical communication for your brands.
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Envisioning and Executing E-commerce Web Development
If you run a business that requires e-commerce as its base, you have got a trusted and tech-savvy partner in us to offer you specialized web development services catering to your vision. Our expertise lies across the board – be it integrating third-party APIs, payment gateways, or, subject to your requirement, building customized APIs and add-ons
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Composing Quality Content
Content is what matters most when you talk about your brand. We create content across for all channels – website, social media, video, emails, etc. – that suits your potential clients. Be it any medium, we help you communicate your brand st
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Expert-led Medical Solutions
Our in-house team of doctors and medical professionals back us up all the time on science and much more. Moreover, with various practicing global KOLs on board – we have a robust group of members that is well equipped to provide simplified online and offline learning solutions for doctors and the field force.